Terms & Conditions

Welcome to Sulu’s Kitchen! By accessing or using our website and services, you agree to the following Terms & Conditions. Please read them carefully, as they outline your rights and responsibilities when engaging with us.

Use of Website

• The content on this site is for general information and ordering purposes only.

• Unauthorized use, duplication, or distribution of our content, images, or branding is prohibited.

• We reserve the right to update or modify website content without prior notice.

Orders & Payments

• All orders placed through our website are subject to acceptance and availability.

• Prices are listed in INR and may change without prior notice.

• Payments must be completed through secure, authorized gateways. We do not store sensitive payment details.

Shipping & Delivery

1. • Orders are processed within 2 working days and delivered within 10 working days of dispatch.

   • Delivery timelines may vary based on location, courier availability, or unforeseen delays.

   • Customers will receive tracking details once the order is shipped.

Refund Timeline

• Refunds are processed within 7–10 working days after verification.

• The timeline may vary depending on your bank or payment provider.

Returns & Refunds

• Returns are accepted only for damaged, defective, or incorrect items, reported within 4 hours of delivery.

• Customers must provide photo or video proof at the time of delivery.

• Refunds or replacements will be processed after verification, within 7–10 working days.

Bulk Orders & Offers

• Special discounts apply to bulk orders, subject to terms mentioned in the offer.

• Offers and promotions cannot be combined unless explicitly stated.

Privacy & Data Protection

• We respect your privacy and safeguard your personal information.

• Data is collected only to process orders, improve services, and share offers (if opted in).

• We never sell or share customer information with third parties without consent.

Limitation of Liability

• Sulu’s Kitchen is not responsible for delays, damages, or losses caused by courier services, natural disruptions, or incorrect information provided by customers.

• All products are prepared with care, but consumption is at the customer’s discretion.

Governing Law

• These Terms & Conditions are governed by the laws of India.

• Any disputes will be subject to the jurisdiction of courts in Mumbai, Maharashtra.

Our Commitment

At Sulu’s Kitchen, we strive to deliver authentic, preservative‑free snacks with honesty and care. These Terms & Conditions ensure clarity, fairness, and trust in every interaction.

For queries, call us at +91 9987 586 981 or email thesuluskitchen@gmail.com.