At Sulu’s Kitchen, we prepare and deliver fresh, preservative‑free snacks with utmost care. Because food items are perishable, we follow a strict return policy to ensure fairness and hygiene.
Eligibility for Returns
Returns are accepted only for damaged, defective, or incorrect items.
Customers must report the issue within 4 hours of delivery to qualify.
A clear photo or video taken at the time of delivery must be shared as proof.
Items must remain unopened and in original packaging.
Non‑Returnable Items
Opened, consumed, or tampered products cannot be returned.
Bulk or promotional packs are non‑returnable unless damaged during transit.
Return Process
Raise a Request – Contact us within 4 hours of delivery with order details and proof (photo/video).
Verification – Our team reviews the request and confirms eligibility.
Resolution – If approved, we will arrange a replacement or issue a refund.
Refund Timeline
Refunds are processed within 7–10 working days after verification.
The timeline may vary depending on your bank or payment provider.
Our Commitment
We want every experience with Sulu’s Kitchen to be joyful and worry‑free. Our strict return policy ensures freshness, hygiene, and fairness for all customers.
Snacking Made Real, Simple, and Pure. 