At Sulu’s Kitchen, we take pride in delivering wholesome, preservative‑free snacks with care and efficiency. This Shipping Policy outlines how we process, dispatch, and deliver your orders.
Order Processing
All orders are processed within 2 working days after confirmation.
Delivery Timeline
Standard delivery is completed within 10 working days from the date of dispatch. Delivery times may vary slightly depending on your location, courier availability, and unforeseen circumstances such as weather or public holidays.
Shipping Coverage
We currently ship across India. For remote or rural areas, delivery may take a few extra days, but we ensure timely updates.
Shipping Charges
Standard shipping charges are applied at checkout based on order weight and delivery location. Free shipping may be offered during promotional campaigns or for bulk orders above a certain value.
Tracking Your Order
Once dispatched, you will receive a tracking ID via email or SMS. You can use this ID to monitor your order status until it reaches your doorstep.
Delays & Exceptions
While we strive to deliver within 10 working days, delays may occur due to courier issues, natural disruptions, or high seasonal demand.
In such cases, our customer support team will keep you informed and assist with updates. If you haven’t received a refund yet, first check your bank account again.
Our Commitment
We ensure that every package is handled with care, maintaining the freshness and authenticity of our snacks. Your satisfaction is our priority, and we work closely with trusted delivery partners to honor our 10‑day promise.
Snacking Made Real, Simple, and Pure. 